FAQ

Product

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Not yet. Melee diamonds are too small to be certified, but we do guarantee that all our diamonds are fully traceable, regardless of size. Please subscribe here and we’ll inform you once we change/expand our online offering.

Not yet, but please subscribe here and we’ll inform you once we change/expand our online offering.

Order Process

Placing an order is as simple as buying from any other online store. Just find the collection and diameter you are looking for in our shop, choose the amount you need, and add them to your order. It’s that simple.

At the moment, we offer four collections, made up of four specific clarities in a G+ colour range. We offer 36 items within each collection, and each item is a highly calibrated stone of a specific size. Feel free to contact us directly if you are looking for something outside of these collections.

Loupe Clean: IF/VVS 

Fine VS: VS1/VS2

White SI: SI1/S2

Commercial SI: SI3/PQ1

There is no limit to the amount you can order. You can order any number of individual stones.

At the moment, we do not require you to order for a minimal amount before we ship. We do, however, charge $50 in shipping costs for orders below $500.

Because the use of USD is a diamond industry standard, and ensures prices are regulated internationally.

At the moment we only accept payment in USD. Conversions will have to be done through your bank.

When you’re ordering in USD/ct, the approximate number of stones that your order will contain will be indicated. When you order in USD/piece, the approximate number of carats it will sum up to will be indicated. In both cases, the approximate number can vary by 5% both up and down, so please take this into account. 

All our orders are shipped fully insured at no additional cost (for orders above $500). Fully insured shipping on smaller orders is provided for $50.

For our European customers, we are using the logistics services of both Malca Amit and Ferrari. Both are value carriers and will insure the shipment until it is handed over and signed for by the receiving company. 

Delivery

We aim to have your order shipped within 24 hours of it being placed. Subsequent delivery then normally takes between three to five business days.

We aim to prepare the shipment for delivery the same day the order was placed. We then entrust it to one of our shipping partners. 

We use the logistics services of both Malca Amit and Ferrari.

Origin & Supply Chain

The Kimberley Process Certification Scheme is the process established in 2003 to prevent "conflict diamonds" from entering the mainstream rough diamond market by United Nations General Assembly Resolution 55/56 following recommendations in the Fowler Report.

The SOW enables manufacturers to pass on the guarantees that they received by sourcing Kimberley Process Certified rough goods. After manufacturing, our invoices will state:

“The diamonds herein invoiced have been purchased or sourced from legitimate sources not involved in funding conflict, and in compliance with United Nations Resolutions and corresponding national laws. We, the seller, hereby guarantee that these diamonds are conflict-free and confirm adherence to the World Diamond Council System of Warranties Guidelines.

Dimexon predominantly sources its rough diamonds from De Beers and Rio Tinto. We have been a De Beers Sightholder and a long term partner of Rio Tinto under the Select Diamantaire program for many years. Apart from these prime sources, we also buy rough from smaller mining groups through tenders. 

Our diamonds are polished in Coimbatore, southeast India, where Dimexon was founded by Pankaj Kaushik Mehta in the 1960s. Our state-of-the-art production facilities are located at our spacious green campus and it has received appraisals by numerous independent auditors in the past.

We were one of the first suppliers to fully address Diamond Integrity Assurance by introducing 100% screening of all melee diamonds leaving our office. We’ve also assessed possible contamination points and installed systems and processes to guarantee 100% natural diamonds. 

The screening process for stones between 1mm and 3.8mm takes place in-house and is executed using either De Beers-developed AMSII or HRD-developed M-Screen 4.0 technology. All stones smaller or bigger are screened at independent laboratories such as IIDGR (Forevermark) or IGI (International Gemological Institute).

Guarantees

The screening process for stones between 1mm and 3.8mm takes place in-house and is executed using either De Beers-developed AMSII or HRD-developed M-Screen 4.0 technology. All stones, smaller or bigger, are screened at independent laboratories such as IIDGR (Forevermark) or IGI (International Gemological Institute). All stones that are “referred” by the in-house machines as being suspected of not being of natural origin are sent to independent laboratories for further testing. 

After polishing, all our diamonds are assorted by our own team of professionals at Diamoda, our assorting department in Mumbai, India. At the facility, we use Sortoscope technology to guarantee the highest levels of consistency in the industry.

Dimexon is proud to offer a money-back guarantee on all purchases. All returns must be postmarked within 14 days of the purchase date. The order must be returned completely, with the stones in their original ziplock bags. Partial returns will not be accepted.

To return an item, please email customer service at info@shop.dimexon.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dimexon Antwerp NV

Attn: Returns

RMA #

Hovenierstraat 53

Diamond Exchange Building, 9th Floor, P.O. Box 80 B-2018

Antwerp, Antwerp 2018

Belgium

Please note, the customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. Refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The SOW enables manufacturers to pass on the guarantees that they received by sourcing Kimberley Process Certified rough goods. After manufacturing, our invoices will state:

”The diamonds herein invoiced have been purchased or sourced from legitimate sources not involved in funding conflict, and in compliance with United Nations Resolutions and corresponding national laws. We, the seller, hereby guarantee that these diamonds are conflict-free and confirm adherence to the World Diamond Council System of Warranties Guidelines.

We were one of the first suppliers to fully address Diamond Integrity Assurance by introducing 100% screening of all melee diamonds leaving our office. We’ve also assessed possible contamination points and installed systems and processes to guarantee that 100% of our diamonds are natural. 

The screening process for stones between 1mm and 3.8mm takes place in-house and is executed using either De Beers-developed AMSII or HRD-developed M-Screen 4.0 technology. All stones smaller or bigger are screened at independent laboratories such as IIDGR (Forevermark) or IGI (International Gemological Institute). 

Follow us on Instagram